“We’ve had to become very creative in keeping our residents engaged. It’s amazing how technology has really helped us. Zoom calls or FaceTime have become big — they’re talking to families that way,” Jeffery Smith, the Senior VP of Sales and Marketing for Integral Senior Living said.
The company owns about 80 facilities across 22 different states, including four in Knoxville.
Smith said two months ago new protocols began. No visitors were allowed inside their communities except medical personnel. Staff and residents are having their temperatures taken daily and Smith said residents are staying inside their apartment rooms and cannot leave.